2024 Operational Efficiency Tyler Excellence Awards Winners

This category recognizes organizations that have increased operational efficiencies through technology projects using Tyler solutions, specifically those reducing barriers for performing autonomous, essential tasks and delivering better public service.

Enterprise Assessment & Tax

BC Assessment, British Columbia, Canada

Featured Tyler Product: Enterprise Assessment & Tax

Seeking a way to manage its annual valuations of over two million property records in British Columbia, BC Assessment (BCA) relied on Enterprise Assessment & Tax to accomplish this feat. BC Assessment worked closely with Tyler Technologies to develop:

  • The income module to facilitate the income approach to valuation
  • Data feeds to efficiently import data and manage property ownership and legal changes
  • Quality Control to sample inventory, enabling BCA to evaluate data accuracy and determine priority for reassessment projects
  • The built-in workflow module, Activity Center, and Field Mobile provided additional efficiencies

Enterprise ERP

Ottawa Area ISD, Michigan

Featured Tyler Product: Enterprise ERP

Seeking to save time and increase accuracy in its operations, the Ottawa Area Intermediate School District has leveraged the functionality of Enterprise ERP. The school district has:

  • Enabled employees to directly enter benefit enrollment information via Employee Self Service, eliminating duplicate data entry, reducing errors, and enhancing data security
  • Made it possible for its HR team to view enrollment status in one location
  • Centralized contract operations with Contract Management, streamlining data collection and input and improving oversight and budget accuracy
  • Used Employee Expense Reimbursement to simplify submissions for employees, automate approval workflows, and improve accuracy

Enterprise Justice

North Carolina Administrative Office of the Courts (AOC)

Featured Tyler Product: Enterprise Justice

The North Carolina Administrative Office of the Courts upgraded their old Case Management System with Tyler's Enterprise Justice applications, yielding significant milestone achievements:

  • Shifted to a cloud-based SaaS model, boosting efficiency and slashing expenses
  • Surpassed 94% in electronic citation filings across the state within the first year
  • Leveraged digital solutions to improve operational effectiveness and endorse sustainability
  • Conserved an approximate 4.37 million pages of paper, curtailing both expenses and environmental footprint
  • Enhanced the accessibility, dependability, and security of judicial information through cloud technology

Superior Court of California, County of Los Angeles

Featured Tyler Product: Enterprise Justice

In November 2023, the LA Superior Court executed the world's largest electronic case management system transition by modernizing its outdated system in partnership with Tyler, resulting in:

  • Comprehensive system merger: Seamlessly combined case data, financials, and document management
  • Increased Stability and Reports: Improved system robustness and advanced reporting tools
  • Enhanced Partner Integration: Strengthened coordination with justice partners
  • Automated Processes: Streamlined operations by significantly reducing manual tasks
  • World-Leading Transition: Effectuated the global milestone of electronically converting around 3.7 million cases

Enterprise Permitting & Licensing

County of San Luis Obispo, California

Featured Tyler Product: Enterprise Permitting & Licensing

The County of San Luis Obispo, California, needed a software configurable to their permitting and planning needs. With Enterprise Permitting & Licensing, the county has been able to:

  • Save time with automations
  • Utilize powerful online services
  • Implement a faster, more user-friendly solution for their staff
  • Benefit from reliable data for consistent reporting

Enterprise Public Safety

Jersey Village Police Department, Texas

Featured Tyler Product: Enterprise Public Safety

In an effort to mitigate operational hurdles and modernize its agency, the Jersey Village Police Department in Texas migrated to the cloud and utilized Tyler’s Enterprise Public Safety Solution to:

  • Streamline workflow and enhance accessibility with quick access to mission-critical data anytime, anywhere
  • Improve data security and compliance as a result of being hosted in the cloud
  • Improve response times, operational efficiency, and decision-making capabilities
  • Relieve the burden of server maintenance on IT staff

Lorain County 911, Ohio

Featured Tyler Product: Enterprise Public Safety

Lorain County 911 faced challenges dispatching for multiple agencies with disparate solutions, leading to inefficiencies and high costs. After implementing Tyler Technologies' fire suite, the agency has:

  • Streamlined its operations improving efficiencies and enhancing the level of service provided to the community
  • Replaced costly mobile data terminals (MDTs) with iPads, resulting in a significant cost savings of up to $6,000 per unit
  • Enhanced situational awareness and safety with access to real-time tracking and data-sharing capabilities
  • Found trust in its solution, after successfully staying in contact with an agency during a technology blackout and aiding in life-saving water rescues

ERP Pro

Roosevelt City Corporation, Utah

Featured Tyler Product: ERP Pro

To increase efficiency and comply with their policies and procedures, Roosevelt City Corporation sought a more modern solution to manage their business processes. Since implementing ERP Pro, the city has:

  • Empowered employees to manage their purchasing and reimbursement with invoice tracking from start to finish
  • Avoided past due invoices and duplicate data entry with digital purchasing management
  • Leveraged cloud capabilities to improve approval processes, save time, and make better use of tax dollars
  • Cut down on administrative work, making time to better serve employees and citizens

New World ERP

Matanuska-Susitna Borough, Alaska

Featured Tyler Product: New World ERP

Matanuska-Susitna Borough faced the challenge of managing payroll, timekeeping, and scheduling processes through four separate systems, causing inefficiency and complexity. After turning to New World ERP, the borough has:

  • Moved to a cloud environment to eliminate time and resources spent maintaining an on-premises solution
  • Reduced monthly utility billing time from several days to less than half a day with implementation of Utility Billing and Payments
  • Introduced Payments to provide a mobile-friendly experience with an online portal that offers ACH payment options and the ability for payees to set up recurring payments
  • Streamlined payroll processes with Time & Attendance, consolidating disparate systems into one enterprise system

State Regulatory Platform

Department of Business Regulation, State of Rhode Island

Featured Tyler Product: State Regulatory Platform

Rhode Island Department of Business Regulations (DBR) challenged its team members to be more client focused. To help achieve this, they decided to transition from their current CAVU eLicense software to Tyler’s State Regulatory Platform suite. As part of the transition, DBR is focused on:

  • Optimizing the public-facing web portal to provide a smoother experience for businesses
  • Implementing new features for businesses to self-serve and manage applications
  • Using the State Regulatory Platform suite to adapt to the changing legislative landscapes
  • Integrating with Rhode Island’s statewide Tyler Payments instance
  • Deploying State Regulatory Platform suite in the cloud, powered by Amazon Web Services (AWS)

Student Transportation

Bibb County School District, Georgia

Featured Tyler Product: Student Transportation

To modernize their operations and provide greater support for their bus drivers, Bibb County School District, Georgia, migrated to Student Transportation and added Tyler Drive onboard tablets to their fleet. With these tools in place, the district has:

  • Increased the efficiency and safety of their operations
  • Customized their solutions to overcome geographic challenges
  • Improved transportation processes for students with special needs
  • Partnered with Tyler to pave the way for other districts who require tailored solutions

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected
within a healthy digital infrastructure. Connecting data, processes, and people make communities
safer, smarter, and more responsive to the needs of residents.

More About Connected Communities