2024 Performance & Innovation Tyler Excellence Awards Winners

This category recognizes organizations that have spurred innovation through their Tyler solution(s) to redefine what performance and accountability look like—both within their department and within their community.

Enterprise ERP

City of El Cajon, California

Featured Tyler Product: Enterprise ERP

When elected officials challenged city of El Cajon staff to engage the community and make local government more transparent, the city turned to the My Civic app and an innovative outreach program. Thanks to the app and a “Pothole Challenge,” El Cajon has:

  • Recorded a 500% increase in service requests since the My Civic implementation
  • Completed a year's worth of pothole repairs (550) in five days
  • Broken down department silos as staff pitched in to fill potholes
  • Showed its community the impact of making service requests via My Civic

Enterprise Justice

DeKalb County Government, Georgia

Featured Tyler Product: Enterprise Justice

The DeKalb County Department of Innovation and Technology elevated its operational capabilities by shifting to a SaaS model with Tyler's collaboration via Amazon Web Services (AWS), after a decade of using Enterprise Justice. With this shift, the county experienced:

  • Efficient operational structure: Achieved a smoother transition to a SaaS model
  • Comprehensive integration: Addressed growing needs for infrastructure, IT, and security through integrated solutions
  • Resource optimization: Freed up staff to address other business process improvements.
  • Focus on service and efficiency: Enhanced dedication to customer service and operational effectiveness
  • Enhanced security: Boosted defense against security threats to protect county data and infrastructure

Tarrant County Clerk, Texas

Featured Tyler Product: Document Automation

The Tarrant County Clerk tackled the surge in electronic filings and limited staffing challenges by integrating Tyler's Document Automation AI-enabled technology, leading to:

  • Optimized e-filing process: Streamlined filings for faster procedures
  • Increased processing efficiency: Improved document processing speed
  • Enhanced quality control: Reduced errors through advanced automation
  • Workload reduction: Decreased manual tasks for staff
  • Improved accuracy and service: Boosted document precision and public satisfaction

Enterprise Public Safety

Summit County Consolidated CAD Consortium, Ohio

Featured Tyler Product: Enterprise Public Safety

The Summit County CAD Consolidated Consortium faced challenges with varying systems hindering efficient emergency response. By implementing Tyler Technologies’ Enterprise Public Safety solutions, the agency:

  • Achieved 70% consolidation of the county
  • Improved workflow through setting up robust recommendations, interfacing with ProQA, and utilizing alerts to decrease response times
  • Is prepared to meet the mandated requirements for Marsy’s Law, which seeks to give crime victims meaningful and enforceable constitutional rights equal to the rights of the accused

Enterprise Supervision

Office of Judicial Administration Kansas

Featured Tyler Product: Enterprise Supervision

In Kansas, Courts Services Officers (CSOs) collaborated with the Office of Judicial Administration to refine supervision for complex cases like Child in Need of Care (CINC) and domestic scenarios. Leveraging Tyler Technologies' Enterprise Supervision, they crafted tailored data and workflows to support:

  • Statewide standardization: Implemented uniform practices and processes across Kansas for domestic and CINC cases
  • Improved CSO efficiency: Streamlined tasks boosted operational efficiency, allowing CSOs to focus on impactful supervision activities
  • Error and duplication reduction: Enhanced data accuracy and ensured up-to-date, comprehensive case records
  • Comprehensive case management: Developed a versatile case management strategy to better handle a variety of case complexities

ERP Pro

Rockwood Water PUD, Oregon

Featured Tyler Product: ERP Pro

Looking to enhance citizen access to information and modern conveniences, Rockwood Water PUD implemented ERP Pro to manage their accounting and utility billing processes. Since adopting the solution, the utility district has:

  • Improved the customer experience through a user-friendly online portal offering diverse payment methods, empowering customers to manage their accounts independently
  • Integrated billing and finance processes, resulting in efficiency gains across payroll, bank reconciliation, and billing functions
  • Reduced manual work and errors, allowing staff to prioritize critical tasks
  • Positioned their organization for future growth, technological advancements, and adaptability to evolving customer needs
  • Shifted their focus to long-term projects and enhanced customer service initiatives

School ERP Pro

Crete Public School District, Nebraska

Featured Tyler Product: School ERP Pro

Looking to streamline and automate personnel management, Crete Public School District connected their processes with Tyler's School ERP Pro, Time & Attendance, and Absence & Substitute applications. Since adopting the new solutions, the district has:

  • Enhanced data accuracy and improved overall operational efficiency in their business office
  • Created approval chains to better distribute workload in every department
  • Reduced manual data entry by integrating HR, payroll, timekeeping, and substitute management systems
  • Simplified department budget tracking and leveraged robust reporting capabilities for informed decision-making

State Regulatory Platform

Division of Information Technology, NJ Department of Environmental Protection (NJDEP)

Featured Tyler Product: State Regulatory Platform

The New Jersey Department of Environmental Protection (DEP) implemented Tyler’s Augmented Field Operations mobile inspection application to help regulate all solid and hazardous waste transporters that dump waste in the state of New Jersey. In doing so, DEP has:

  • Helped to inspect and regulate 150,000 pieces of equipment in real-time
  • Allowed DEP’s 7 inspectors to conduct over 9,500 in-person inspections a year
  • Started implementing the solution for use with 80 different water inspection sites
  • Collaborated with the Air Quality program to inspect and monitor cargo handling equipment at airports and ports

Painting the vision of fully connected communities.

At Tyler, we imagine a world where all city, county, and regional government services are connected
within a healthy digital infrastructure. Connecting data, processes, and people makes communities
safer, smarter, and more responsive to the needs of residents.

More About Connected Communities