Best of Enterprise 2020

How can self-service options for residents improve government efficiency and constituent service? Are your home networks and passwords secure? Can school transportation software make contact tracing easy?

For answers to these questions, as well as insight into streamlining for new tax revenue, enhancing civic engagement, and using data to ensure fast and equitable recovery, read our top content from 2020 in Tyler’s enterprise areas.

Appraisal & Tax

In 2020, assessor’s offices provided fair and equitable valuation and met new challenges by pivoting to remote operations and streamlining processes to realize increased revenue.

• A Pivot to Reassessment Phone Hearings
• Why Do We Need A Reappraisal?
• Assessor Creates $2.4 Million in New Tax Revenue

And, in Land & Official records, 2020 saw recording offices embrace resident self-service for increased safety and efficiency.

Civic Services

Read inspiring examples of citizen self-service and online permit management from Henderson, Nevada, and Kansas City, Missouri, along with top takeaways from other communities that implemented virtual solutions for better remote service and cost-saving efficiencies.

• Managing Growth by Empowering Residents
• New Connections in Kansas City
• Inspired Communities Operate Virtually

Cybersecurity

Review how to keep personal and business networks secure while remote work continues, including how to make sure your password is strong. Explore how to approach cybersecurity holistically, attending to people and processes as well as technology.

• Work From Home Cybersecurity
• What makes a strong password?
• A Programmatic Risk-Based Approach

Data & Insights

The power of data in COVID-19 response and recovery was prominent in 2020. How to effectively leverage data continues to be critical in reopening cities and ensuring an equitable recovery. In another timely topic, open data portals can shed light on election-related information such as candidate spending, absentee voting, and election results.

• 3 Tips for Responding to COVID-19 With Data
• COVID-19 Recovery With Battle-Ready Data
• Innovative Ways to Share Election Data

ERP

The year’s top ERP content provided new insight on how to improve online engagement and maximize resources as well as how to find the right long-term tech partner. Readers explored how to make financial and human capital management operations are more efficient than ever.

• 4 Key Questions to Enhance Engagement
• 5 Questions to Ask About ERP
• 3 Resources for Local Governments

2020 also saw pioneering governments successfully use CARES Act funds to support remote operations and virtual solutions.

More Hot Topics

For more hot topics and key takeaways, read about 2020’s COVID-19 response resources and explore the year’s top stories out of Courts & Justice and Public Safety.

Platform Technologies

In 2020, agencies, including federal and state, used case management and business process management to better track, collaborate, and report on the data that drives activities forward.

• Tech Language for Regulators: Defining Case Management
• Q&A With Federal Division President Kris Collo
• Adding Value to Program Integrity

Schools

Among the many heroes of 2020, school districts met Herculean challenges to serve their students, teachers, and communities with innovative uses of student information and transportation systems.

• K-12 Transportation Responds to COVID-19
• Contact Tracing for Districts
• Student Transportation Post-COVID-19