How Cloud-Based Solutions Expand Access to State Services
March 11, 2025 by Brad Labrum
Life includes enough challenges. Residents expect some parts of their lives, like digital access to services, to be consistent and hassle-free. GovTech leaders know that easy-to-use digital government systems improve interactions with the public, increase satisfaction, and build trust. Systems should be usable by as broad a range of residents as possible. In 2024, a new federal rule detailed requirements to ensure that web and mobile applications are accessible to people with disabilities. State agencies must work to ensure that no residents are left out of our increasingly online world and that everyone can receive vital services when most needed.
I want to share additional thoughts on the value of digital access and government services, particularly payment systems.
Cloud-Based Systems Benefit Everyone
Today, residents routinely purchase products and services and pay their bills online. They don’t think about how it works; they just expect it to be safe and easy. Cloud-based solutions make that possible for government services. No more trying to find the time for an appointment in a busy life. No more searching for an office and figuring out how to get there. No more needing to arrange for family coverage or time off from work. Instead, residents can access services in the cloud whenever they want using any device with internet access. This is particularly powerful for residents who may depend on their phone or a public computer to interact with government agencies and receive services. It is also invaluable for residents who lack reliable access to transportation or are among the millions of people who are unbanked.
For agencies, cloud-based solutions provide the additional security of 24/7 monitoring by trained experts and immediate distribution of any upgrades or fixes. They are scalable and adaptable as the needs of a community evolve. They simplify operations for staff while improving the resident experience.
Easing a Transition in Kansas
At Tyler, we see our clients using the cloud to deliver results for their communities every day. For example, the Centralized Inmate Banking Unit of the Kansas Department of Corrections manages the financial accounts of offenders. Their responsibilities encompass a broad range of transactions. In addition, the unit closes accounts and issues disbursements for offenders upon release.
The transition period is a vulnerable time for former offenders. As they work to rebuild their lives, they may move several times and might not initially have a bank account. Paper checks, which can be lost, stolen, or accidentally mailed to an old address, create unnecessary and unwelcome frustrations.
To enhance their disbursement services, Kansas DOC added Tyler’s Release Pay solution. The move to a cloud-based system decreased processing time by 75% and all but eliminated support calls. Release Pay allows agencies to transfer release funds digitally, and former offenders are issued a secure debit card. The card can be used anywhere Mastercard® is accepted, eliminating check-cashing fees. Tyler’s in-house call center is available online and via a toll-free number 24/7 to address cardholder needs. If a card is lost or misplaced, the cardholder can turn it off and then reactivate their account when a replacement card is received. The entire process of obtaining and using their funds is seamless, providing peace of mind.
Working Toward Improved Access
Cloud-based payment systems like Release Pay provide a frictionless, secure way for agencies to deliver services and support their residents, particularly when navigating a transition or encountering hardships. Using technology to bridge gaps, local governments can strengthen community trust and increase resident engagement. Tyler is committed to empowering governments with the tools and expertise to achieve these goals.